This relates less to reputation management was bad; it could be because of many different factors.
This is really true if your business is a bigger one. Customers would like to know they matter. Implement some automated systems that will follow up with them. You can also ask them to provide feedback on any recent services or purchases.
Make sure you are a personable on the web. Posting social media messages is worthless if you communicate regularly with the audience. Answer questions as quickly as possible If someone posts a question and you don’t have the answer, tell them that you’re working on finding the answer.
This is the name you have given your company is known by. The biggest search engines favor authority sites. Your site will get moved up when they view your business as official.
Stay current on what is going on in your field. This ensures the information you keep your customers is up to date too. Take a few minutes each day to search for the newest facts about the industry you’re in.
If this principle is disregarded, it will come back to harm you in the end.If others spread the word that you aren’t a good boss, it can cause consumers to not want to do business with you.
Keep private sales or promotions private. This is especially true if a deep discount to rectify a problem is involved. You don’t want unscrupulous people trying to get something for free.
Be at places your customers are. Visit any places you know they go to. You can really get to know potential customers if you interact with them. People will generally feel comfortable in this type of environment.