Do you ever stop to think about how big companies handle their reputation? You may be smaller, but you can learn more as you keep watching your business grow.
Make sure you are a personable on the web. Posting social media messages is worthless if you actively communicate with your followers. Answer questions as quickly as possible If a question is asked that you don’t know the answer to, tell them you don’t know but you’re working on getting the answer for them.
Try to make unhappy customers as happy as possible. Turning a customer’s negative experiences into good one will show your customer that you do care. It’s even better if you get to do it online.
Pay close attention to how people perceive you are perceived online. You don’t know when your company may receive a company might get a negative search engine result from an unhappy customer or somebody that just does not like you or your business. Monitoring search engine results yourself will help keep you on top of the situation and thus able to put out little fires as they pop up. Try this a month.
Keep sales or promotions quiet. This is especially true if a deep discount to rectify a complaint. You don’t need to post exactly how you are handling a complaint and then receive tons of them demanding free stuff from those trying to get something for free.
Go to places where your clients go.Visit any places that they go to often. You can become acquainted with customers if you interact with them. People will generally feel more relaxed speaking with you in this type of environment.
Keep updated on the social networks online. Many discuss companies on these sites. You can fix the negative situations more quickly if you frequently monitor these pages. This will help your business’s reputation from …Read More